Shipping & Delivery Policy
Last updated: December 11, 2025
Digital Services
Tripy primarily offers digital travel booking services. Most of our confirmations and documents are delivered electronically.
Electronic Delivery
- Booking confirmations sent instantly via email
- E-tickets delivered within 24 hours
- Itineraries available for download immediately
- Travel vouchers sent via email or SMS
Physical Items
In rare cases where physical items need to be shipped (special packages, travel kits, etc.):
Domestic Shipping (United States)
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: Next business day
- Free shipping on orders over ₹5,000
International Shipping
- Standard International: 7-21 business days
- Express International: 3-7 business days
- Customs fees may apply (not included in shipping cost)
- Tracking available for all international shipments
Shipping Costs
Shipping costs are calculated based on:
- Package weight and dimensions
- Destination location
- Selected shipping speed
- Special handling requirements
Free Shipping Eligibility:
- Orders over ₹5,000 (domestic)
- Premium membership holders
- Group bookings (10+ travelers)
Order Processing
Order processing timeline:
- Digital items: Instant processing
- Physical items: 1-2 business days processing
- Custom travel packages: 2-5 business days
- Weekend orders processed on next business day
Tracking & Delivery
Stay informed about your shipment:
- Tracking numbers provided for all physical shipments
- Email notifications for shipping updates
- Delivery confirmation required for valuable items
- Safe delivery locations available upon request
Delivery Issues
If you experience delivery problems:
- Lost packages: Full refund or replacement
- Damaged items: Free return and replacement
- Wrong address: Additional shipping charges may apply
- Delivery delays: We'll work with carriers to resolve
Restricted Locations
Currently, we cannot ship to:
- P.O. Boxes (for certain items)
- Military APO/FPO addresses (contact for special arrangements)
- Countries with shipping restrictions
- Remote locations without regular postal service
Contact for Shipping Inquiries
For questions about shipping and delivery:
Email: shipping@tripy.com
Phone: +1 (555) 123-4567
Hours: Monday-Friday 9AM-6PM EST
Track your package: www.tripy.com/track